Privacy Policy

Effective date: 11-12-2026

Chicago Pests, LLC respects your privacy. This policy explains how we handle information provided through our website, customer portal, phone calls, text messages, and pest-control services.

Contact Information

Chicago Pests, LLC | 270 Main St, Park Forest, IL 60466
Phone: 708-300-9293 | Email: [email protected]
Contact us with privacy questions or questions about our text-messaging program.

Information We Collect

Information you provide may include:

– Your name, phone number, email address, and service address.
– Pest concerns, service inquiries, appointment information, and related photographs.
– Customer communications, service history, and communication preferences.
– Records of permission to receive text messages and requests to stop receiving them.

Please do not send payment-card numbers, passwords, government identification numbers, or sensitive medical information by text.

How We Use Information

We use information to respond to inquiries, prepare requested quotes, coordinate appointments, provide services, maintain customer records, address service concerns, and manage communication preferences.

How We Share Information

We share information with service providers as needed to support our operations, including customer-management systems, communication providers, and payment processors. We may also disclose information when legally required or necessary to protect legal rights.
We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.
SMS consent is not transferable to another business. SMS opt-in information and consent records may be disclosed to providers supporting our messaging program only as necessary to operate and deliver the program, or when legally required.

Text Messages and Your Choices

We send customer-care text messages only with appropriate consent. Providing a phone number alone does not enroll you. SMS consent is optional and is not a condition of purchasing services.
Message frequency varies based on your inquiries, appointments, and service activity. Message and data rates may apply.
Reply STOP to opt out or HELP for assistance. You may also contact us at 708-300-9293 or [email protected].
For additional details, see our SMS Terms and Conditions at /sms-terms/.

Retention and Security

We retain information for business, service, recordkeeping, and legal purposes, including maintaining consent and opt-out records. We use reasonable safeguards to protect information, but no electronic system or transmission is completely secure.

Requests About Your Information

You may contact us to request access to or correction of your information, ask about deletion, or update communication preferences. We may need to verify your identity and retain certain records for legitimate business or legal purposes.

Third-Party Services

Third-party websites and services linked from our website may have their own privacy policies.

Policy Updates

We may update this policy and will revise the effective date when changes are published.